Thank you for choosing ruikasneakersllc.com. We want every customer to be satisfied with their purchase. If you encounter any issues with the items you received, please submit a request in accordance with the refund policy below.

  1. Refund Request Period

Customers may submit a refund request within 30 days of receiving the item(s).

Unless otherwise required by applicable law, we may be unable to provide a refund or process requests made after this 30-day period.

  1. Conditions for Refund Requests

To ensure your refund request is processed smoothly, please ensure that:

The item remains in its original condition;
The item has not been damaged due to misuse or human error;
The item is accompanied by the necessary order information or proof of purchase;
You provide the reason for the refund request and relevant details.

Upon receiving your request, we will review your eligibility for a refund based on the specific circumstances.

  1. Refund Process

If your refund request is approved, we will provide you with instructions on the next steps.

Items eligible for a refund must be shipped to the designated address. Once we receive the returned item and complete our inspection, we will process the refund in accordance with the approval.

Refunds will be issued via the original payment method; the time it takes for funds to appear in your account may vary depending on your bank or payment provider’s processing times.

  1. Return Address

If you need to return an item, please ship it to the following address:

ruiki SNEAKERS LLC
7842 TMAMONS TRAIL
SHREVEPORT, LA 71107
United States

Please do not ship items back without prior confirmation, as this may delay or affect the processing of your refund.

  1. Product Issues and Incorrect Orders

If you receive the wrong item, encounter quality issues, or find that the order does not match what you purchased, please contact us promptly. Please provide your order details and relevant photos so we can assist in resolving the issue.

  1. Refund Processing Time

Once a refund request is approved, we typically complete the refund process within 3 business days. The actual time it takes for the funds to reach you may depend on your payment method and your bank’s processing speed.

  1. Order Cancellation

We begin processing orders as soon as they are submitted. If you need to cancel an order, please contact us as early as possible. Once an order has entered the shipping process, it may no longer be possible to cancel it. 8. Contact Us

If you have any questions regarding our refund policy or your order, please contact us:

Company Name: ruiki SNEAKERS LLC
Website: ruikasneakersllc.com
Email: [email protected]
Phone: (504) 353-6298

We appreciate your understanding and support, and we are committed to providing you with an excellent shopping experience.