1. What products does ruikasneakersllc.com sell?

ruikasneakersllc.com primarily offers insoles and related footwear care products. We are dedicated to helping customers improve wearing comfort and providing better support for daily activities, sports, and prolonged footwear use.

  1. Do you offer international shipping?

Currently, we only offer shipping within the United States; we do not support international shipping at this time.

  1. How soon will my order ship?

Once your order is confirmed, we typically process and ship it within 1–3 business days.

  1. When will I receive my order?

After the order has shipped, the estimated delivery time within the U.S. is 3–7 business days. Actual delivery times may vary due to logistics conditions, weather, or other uncontrollable factors.

  1. Where can I check my order status?

If tracking information is available for your order, we will provide you with delivery status updates. You may also contact our customer service team for assistance.

  1. What payment methods do you accept?

We accept the following credit card payment methods:

VISA
MasterCard
American Express
Discover

All orders are one-time payments; there are no automatic renewals or subscription fees.

  1. Can I request a refund?

Yes. If you need a refund, please contact us to submit a request within 30 days of receiving your item. The item must meet refund eligibility criteria, and the process will be handled in accordance with our refund policy.

  1. Where should I send the item for a refund?

If your refund request is approved, the item must be returned to the following address:

ruiki SNEAKERS LLC
7842 TMAMONS TRAIL
SHREVEPORT, LA 71107
United States

Please contact us to confirm the refund process before returning the item.

  1. How long does it take to receive the refund?

Once the refund request is approved and processed, we typically initiate the refund within 3 business days. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

  1. How can I contact customer service? If you have any questions regarding your order, products, or after-sales service, please contact us via:

Email: [email protected]
Phone: (504) 353-6298

Our team will assist you as soon as possible.

  1. Can I change the shipping address for my order?

If your order has not yet entered the shipping process, please contact us immediately, and we will do our best to update the shipping details. Once the order has been shipped, it may no longer be possible to change the address.

  1. What should I do if there is an issue with the item I received?

If the item you received has quality issues, is damaged, or does not match your order, please contact us promptly with your order details and a description of the issue. We will assist you in resolving the matter.

  1. Is the product information on the website accurate?

We strive to ensure that product images, descriptions, and information on our website are accurate. However, due to factors such as display settings or production batches, there may be slight variations in the actual product.

  1. Will I be charged automatically after my purchase?

No. All purchases on ruikasneakersllc.com are one-time transactions; we do not offer subscription services, nor do we process automatic renewals or recurring charges.

  1. How can I get help with my purchase?

If you encounter any issues while browsing products, placing an order, or seeking after-sales support, please feel free to contact us. We are dedicated to assisting you.